Track your order
If you selected a tracked shipping method at checkout, you can follow your parcel here.
Live tracking
Paste your CTT tracking number and see the latest events here, in your language.
Tracking number (e.g. RR123456789PT), or your order number + email and we fetch it for you.
Use your email link
Your shipping confirmation email contains a "View your order" button with live tracking, no login needed. Check spam if you can't find it.
From your account
Ordered while logged in? Your full order history and tracking links live in your account.
Open my accountOrder not moving, no email after 2 working days, or chose untracked shipping? Send us your order number, a member of our team will reply, order issues get priority.
Questions about this shipment?
Send us the tracking or order number and a member of our team will look into it, order issues get priority.
Shipping questions, answered
My tracking has not updated for days. Is something wrong?
Usually not. When a parcel is forwarded to the destination country it travels between postal systems and scans pause, it may already be in your country waiting to be processed. This quiet period is normal and can take several days.
How long does delivery take?
Most European orders arrive within 5-10 working days after dispatch; other destinations vary. The estimate shown at checkout for your country is the best reference.
I chose Economic Shipping. Where is my tracking number?
Economic Shipping travels without a tracking number, that is what makes it economic. Your parcel is on its way; it simply does not generate scan events. Any doubt about timing, contact us below.
It says delivered, but I have nothing.
Check with household members, neighbours, the building mailroom and your local post office, parcels are often held there. Still nothing after that? Write to us below and we will investigate with the carrier.
Will I pay customs or import fees?
Orders within the EU have no customs. For other destinations local import rules apply, we always declare shipments correctly to avoid delays, and for the US our shipping rate already includes import tax.
A delivery attempt failed. What now?
The carrier usually leaves a notice and keeps the parcel at your local post office for pickup with ID. If the parcel starts returning to us, we will contact you to arrange the next step.